Ask HN: 7 days down, zero human support from Netlify/Bolt.new (paid account)

I'm in a desperate situation and would appreciate any advice from the HN community.

*Background:*

My production website (encremagique.org) has been completely DOWN for over 7 days. I accidentally deleted a project on Bolt.new (Netlify) on Jan 30, 2026, and immediately paid $17.88 for a Pro plan to restore it (Order #2060-7613).

*The Problem:*

- Site has been down for 150+ hours - Submitted 6 support tickets over 7 days - ZERO human responses - only automated "Sam" bot replies - No phone support available - No escalation path visible

*What I've Done:*

- Paid Pro subscription immediately after the incident - Filed ICANN complaint (Case #01547725) - Posted on Twitter tagging @boltdotnew and @StackBlitz - Messaged Reddit moderators of r/boltnew - Attempted to post on multiple Reddit communities

*Impact:*

My users cannot access the platform. My business is suffering. 150+ hours of downtime on a PAID account.

*My Questions:*

1. Has anyone dealt with this level of support unresponsiveness from Netlify/Bolt.new? 2. What legal/technical options do I have beyond ICANN complaints? 3. Are there any other escalation paths I'm missing? 4. Should I consider immediate migration to another provider?

*Lessons Learned (so far):*

- Always maintain backups on multiple platforms - Research support quality before committing to a hosting provider - Don't rely on a single provider for critical infrastructure

Any advice would be greatly appreciated. I'm documenting everything for potential legal action if needed.

Order: #2060-7613 | Domain: encremagique.org | ICANN Case: #01547725